INBOUND
A single point of customer service is essential for your business in order to establish and maintain positive relationships with your clients. Remote needs possess considerable expertise in managing customer inquiries and complaints for various customers through a call center that runs 24/7 with a high-quality call structure and is closely supervised from a resource management and quality management perspective.
Call Forwarding
Call screening and forwarding to the proper person or department is a specialty of Offshore Solutions. The call center representative will be informed of the caller’s name and the circumstances surrounding it. This prevents all inquiries that are unrelated from going to the same place.
Taking Messages
If no departmental specialized staff members are available to assist a customer, an Offshore Solutions call center person will take a message. Relevant information about the customer will be sent when a suitable agent is available to help.
Processing Orders
Offshore Solutions aims to keep customers by immediately and tactfully resolving their issues. We regularly provide assistance with the management of product returns, swaps, and refunds.
Technical Support
Offshore Solutions provides assistance with account inquiries, payments, account activation, reactivation, cancellation, and upgrades.
Customer Support
Offshore Solutions is a dedicated team that exclusively manages your account and knowledgeable about your products, services, and brand messaging, and often provides customer support. We are freer to discuss problems and provide solutions.
Complaint Hotline
Offshore Solutions can respond to concerns and work to win back consumers when something goes wrong. In order to resolve a conflict calmly, agents may occasionally offer angry clients discounts with your permission.